Silentblast Terms & Conditions

Please read our terms and conditions.
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Silentblast (“we”, “us”, “our”) provides web design, development, hosting, maintenance, SEO, digital marketing, consulting, and related services (“Services”). By engaging Silentblast, the client (“Client”, “you”, “your”) agrees to the following Terms.

 

Silentblast reserves the right to update, modify, or replace these Terms at any time without prior notice. Continued use of our Services constitutes acceptance of the most current version.

1. Scope of Services

Silentblast will deliver the Services outlined in the approved proposal, statement of work, contract, or written agreement. Any work not expressly included in the approved scope is considered additional and may be billed separately at our standard rates.

2. Payments, Deposits & Fees

  • A deposit is required before work begins unless otherwise stated.
  • Remaining balances are due upon project completion or according to the agreed payment schedule.
  • Late payments may result in suspension of Services, delayed launch, or administrative charges.
  • Fees for third-party services—such as plugins, licences, hosting, domains, integrations, and marketing tools—are the Client’s responsibility unless otherwise agreed in writing.

3. Intellectual Property & Client Content

3.1 Client-Provided Assets

The Client is responsible for providing all text, images, logos, videos, graphics, product data, and digital assets. The Client warrants that all provided material:

  • is owned or properly licensed,

  • does not infringe on copyright or intellectual property laws.

Silentblast is not liable for legal issues arising from Client-supplied content.

3.2 Project Deliverables & Ownership

Upon final payment, ownership of the final website design, layout, and front-end files transfers to the Client. Silentblast retains ownership of:

  • proprietary frameworks,

  • internal tools,

  • development processes,

  • code libraries,

  • any components not expressly transferred in writing.

4. Third-Party Plugins, Integrations & Software

Silentblast may install or configure third-party plugins, extensions, themes, scripts, APIs, payment gateways, or external software (“Third-Party Components”).

The Client acknowledges that these components are created and maintained by third parties, and Silentblast has no control over:

  • updates,

  • compatibility,

  • performance,

  • licensing,

  • security,

  • availability,

  • long-term support.

Silentblast makes no warranties—express or implied—regarding Third-Party Components. The Client accepts full responsibility for ongoing licensing and renewals.

Silentblast is not liable for errors, downtime, data loss, vulnerabilities, conflicts, form issues, or damages caused directly or indirectly by any Third-Party Component.

5. Website Forms, Submissions & Email Delivery

Silentblast does not guarantee the ongoing functionality or delivery of any form, including:

  • contact forms

  • request forms

  • booking forms

  • lead forms

  • e-commerce checkout forms

  • newsletter signups

The Client agrees that:

  • It is the Client’s responsibility to regularly test all forms.

  • Silentblast is not liable for missed, undelivered, or lost submissions.

  • Silentblast is not responsible for issues related to email deliverability, spam filtering, server behaviour, SMTP configuration, hosting changes, plugin conflicts, or third-party outages.

Any troubleshooting requested outside an active Care Plan will be billed at our hourly rate.

6. SEO Services & Search Engine Disclaimer

Silentblast may provide SEO services such as keyword research, on-page optimisation, technical improvements, content recommendations, or analytics setup.

The Client understands and accepts that:

  • SEO outcomes cannot be guaranteed,

  • search algorithms change frequently and unpredictably,

  • competitors and external factors influence rankings,

  • visibility, rankings, and traffic may fluctuate at any time,

  • Silentblast is not responsible for ranking drops, indexing issues, penalties, or algorithm updates.

SEO performance requires ongoing Client participation and long-term effort.

7. Website Maintenance, Updates & Security

Unless the Client is enrolled in an active Silentblast Care Plan, Silentblast is not responsible for:

  • updates to WordPress, plugins, themes, or server software

  • malware or hacking recovery

  • performance monitoring

  • backups

  • resolving conflicts caused by third-party updates

  • issues caused by Client modifications or plugin installations

  • email delivery issues

  • restoring damaged or deleted files

Any required emergency work will be billed at our hourly rate.

8. Hosting, WP Care Plans & Third-Party Services

Silentblast may provide hosting and maintenance through a WP Care Plan (“Care Plan”). While we strive to maintain a stable environment, the Client acknowledges that hosting relies on third-party servers, networks, and technologies beyond our control.

Silentblast does not guarantee:

  • uninterrupted uptime,

  • error-free operation,

  • continuous availability,

  • protection from outages,

  • website speed scores or performance metrics,

  • prevention of vulnerabilities or security breaches,

  • compatibility of plugins, themes, or integrations over time.

Silentblast is not liable for:

  • downtime or outages,

  • data loss,

  • slow performance,

  • hosting disruptions,

  • security breaches or malware,

  • plugin conflicts,

  • form delivery failures,

  • email issues,

  • third-party service interruptions,

  • lost revenue or business interruption.

8.1 Care Plan Scope

Unless specifically listed in the Client’s Care Plan, Silentblast is not responsible for:

  • fixing plugin/theme conflicts caused by updates,

  • resolving bugs created by third-party updates,

  • troubleshooting email deliverability,

  • server configuration changes beyond our scope,

  • restoring backups,

  • repairing issues caused by Client-installed plugins or edits.

8.2 Backups

If backups are included in a Care Plan:

  • Silentblast does not guarantee backup availability at all times,

  • Silentblast is not liable for failed, corrupted, or incomplete backups,

  • Silentblast is not responsible for data loss or restoration issues.

8.3 Security

While we may implement security tools:

  • no system is completely secure,

  • Silentblast does not guarantee protection against hacking, malware, brute-force attacks, or vulnerabilities.

Any recovery work is billable unless otherwise stated.

9. Accessibility Disclaimer

Silentblast does not guarantee compliance with WCAG, AODA, ADA, or related accessibility standards unless contracted specifically for accessibility compliance work.

10. E-commerce Disclaimer

Where e-commerce functionality is added, the Client is responsible for:

  • product data,

  • pricing accuracy,

  • tax and shipping settings,

  • order fulfilment,

  • payment gateway accounts,

  • inventory management.

Silentblast is not liable for checkout failures, payment issues, order loss, or related damages.

11. Data Backup & Loss

Unless covered by an active Care Plan, Silentblast is not responsible for:

  • storing backups,

  • preserving historical data,

  • recovering lost files,

  • restoring websites.

Data loss from hosting, third-party systems, or Client activity is not the responsibility of Silentblast.

12. Confidentiality

Silentblast will treat all Client information as confidential unless disclosure is required by law or essential for fulfilling the Services.

13. Limitation of Liability

To the fullest extent permitted by law, Silentblast is not liable for:

  • lost revenue,

  • lost profits,

  • form failures,

  • data loss,

  • ranking declines,

  • downtime or outages,

  • third-party failures,

  • security breaches,

  • indirect, incidental, special, or consequential damages.

Silentblast’s total liability will not exceed the total amount paid by the Client for the specific Service in question.

14. Client Responsibilities

The Client agrees to:

  • provide timely feedback and required materials,

  • ensure accuracy of all content,

  • test all forms regularly,

  • maintain plugin and software licences,

  • avoid installing plugins or making edits without consulting Silentblast,

  • maintain backups unless covered by a Care Plan.

15. Revisions & Additional Work

Revisions beyond the agreed scope or after final approval will be billed at our standard hourly rate. Requests made post-launch are treated as new work.

16. Termination

Either party may terminate Services with written notice. All work completed up to the termination date must be paid in full. No refunds are provided for completed or partially completed work.

17. Modifications to Terms

Silentblast reserves the right to modify these Terms at any time without notice. Continued use of our Services signifies acceptance of any revised Terms.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

 

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